Terms & Conditions

LEGAL NOTICE

These Terms and Conditions outline the rules governing how you may access and use this website and the services offered by Timeless Digital Agency™. By visiting, browsing, or using this site and our services, you acknowledge and agree to be bound by these Terms, as well as any additional rules, restrictions, or guidelines posted in specific sections of the site. Such additional provisions form an integral part of these Terms and Conditions.

Timeless Digital Agency™ may, at any time and without prior notice, update or modify both the content of this website and these Terms and Conditions. Each time you access the site or engage our services, it is your responsibility to review the most recent version of the Terms to ensure you remain informed of any changes.

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COPYRIGHTS AND TRADEMARKS

You are solely responsible for ensuring that any content you request us to use in your digital campaigns including but not limited to logos, slogans, text, graphics, images, videos, and branding materials does not infringe on any third-party rights. You must obtain proper licenses or permissions before submitting such materials.

By hiring Timeless Digital Agency™, you confirm that you have the necessary rights, authority, and permissions to provide such content and authorize us to use it for your campaigns. You guarantee that your materials will not violate intellectual property laws, nor defame, libel, or breach privacy or publicity rights of any third party.

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CLIENT CONTENT

All information, data, creative assets, and materials (“Content”) that you provide to Timeless Digital Agency™ remain your responsibility. This includes everything you upload, send, or share for use in websites, advertising campaigns, social media management, or branding projects.

You agree not to provide unlawful, indecent, or unauthorized materials, and you must comply with all applicable laws when submitting content. Timeless Digital Agency™ does not monitor all client-submitted materials and is not liable for accuracy, quality, or legality of such content.

By submitting materials, you grant Timeless Digital Agency™ a worldwide, royalty-free, non-exclusive license to use, adapt, publish, and reproduce such content solely for the purpose of delivering contracted services.

We reserve the right to refuse or remove any content that violates these Terms, infringes intellectual property, or is otherwise objectionable.

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DESIGN AND CREATIVE FILES

All design deliverables such as logos, branding guidelines, ads, and website mockups provided by Timeless Digital Agency™ are optimized for digital use and will be shared in standard formats including PNG, JPEG, PDF, or web-ready files. Editable source files including AI, PSD, Figma, or others may be requested and will be provided subject to an additional licensing fee.

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CLIENT SUBMITTED FILES

If you provide us with artwork, brand elements, or technical files, it is your responsibility to ensure the following:
• Files meet required specifications such as format, resolution, and compatibility.
• Assets are free of errors, distortions, or low-quality elements that may impact results.

Timeless Digital Agency™ is not responsible for errors or quality issues in projects resulting from improperly prepared or submitted client files.

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APPROVAL AND PROOFING

Before launching any campaign, publishing a website, or delivering final creative files, we will provide proofs, previews, or mockups for your approval.

It is the client’s responsibility to carefully review and approve all materials including:
• Ad copy, design elements, and graphics.
• Website content, structure, and features.
• Campaign details such as budget, targeting, and deadlines.

Once approved, projects will be executed exactly as agreed. Timeless Digital Agency™ is not responsible for overlooked errors including spelling, grammar, layout, or design details after client approval.

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PERFORMANCE AND RESULTS

Digital marketing services including SEO, PPC, and social media management are subject to factors outside our control such as search engine algorithm updates, platform policies, market competition, and client participation.

Timeless Digital Agency™ does not guarantee specific results such as first-page ranking or a set number of conversions but will use industry best practices and reasonable efforts to achieve agreed objectives.

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CLIENT RESPONSIBILITIES

You are responsible for the following:
• Providing accurate and complete information required for your project.
• Approving drafts, proofs, and campaign settings in a timely manner.
• Supplying logins, platform access, and credentials where necessary.
• Ensuring compliance with advertising policies of third-party platforms including Meta, Google, TikTok, and others if your campaigns involve restricted industries or sensitive content.

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CONFIDENTIALITY AND DATA PROTECTION

Timeless Digital Agency™ respects the confidentiality of all client information and project details. Any sensitive data, business strategies, or proprietary information shared with us will be treated as strictly confidential and will not be disclosed to third parties without prior written consent, except as required by law.

We comply with applicable data protection and privacy regulations, including GDPR-style standards where relevant. Client data will be stored securely and used only for the purposes of delivering services as agreed.

Both parties agree to take reasonable measures to safeguard confidential information, including account credentials, campaign data, and business insights, against unauthorized access, misuse, or disclosure.

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INDEMNITY

You agree to defend, indemnify, and hold harmless Timeless Digital Agency™, its partners, suppliers, and employees against all claims, damages, costs, and expenses including legal fees arising from:

1. Your violation of these Terms.
2. Any content you provide that infringes third-party rights or causes disputes.
3. Any misrepresentation of your brand, products, or services through submitted content.

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ORDER CANCELLATION

Service cancellations must be requested in writing. Cancellation terms apply depending on the project stage.

1. Before project planning begins, a 10 percent fee will be charged to cover administrative costs.
2. During the strategy or research phase, 30 percent of the total fee will be retained.
3. During the design or production stage, 50 percent of the total fee will be retained.
4. After launch or delivery, orders cannot be cancelled and all sales are final.

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REFUNDS AND REVISIONS

All digital services including strategy, design, development, consulting, and advertising are non-refundable once delivered.

Revisions are limited to the scope outlined in your agreement. Requests outside of the agreed scope may incur additional charges.

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DELIVERY AND TIMELINES

Timeless Digital Agency™ makes every effort to deliver projects on time. However, delays may occur due to client’s failure to provide necessary content or approvals, technical issues beyond our control such as platform outages or hosting issues, or third-party vendor delays.

Deadlines are estimates unless explicitly guaranteed in writing. Timeless Digital Agency™ will not be liable for delays outside our direct control.

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LIMITATION OF LIABILITY

Under no circumstances shall Timeless Digital Agency™ be held liable for incidental, indirect, or consequential damages including but not limited to loss of profits, data, business opportunities, or reputation.

Our liability, if any, will be limited to the total fees paid for the specific project or service.

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DISCLAIMER OF WARRANTY

All services and this website are provided on an “as is” basis without warranties of any kind, either express or implied. Timeless Digital Agency™ does not guarantee uninterrupted service, error-free performance, or specific outcomes of campaigns.

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GOVERNING LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Pakistan. Any disputes will be subject to the exclusive jurisdiction of the courts in Pakistan.