Payment Guidelines

PAYMENT TERMS

All services provided by Timeless Digital Agency™ are subject to full payment in advance. We require 100 percent advance payment before starting any project, including but not limited to web development, SEO, PPC campaigns, branding, content creation, and social media management.

Your project will not move into production, planning, or campaign setup until payment has been received in full and confirmed by our finance department.

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ACCEPTED PAYMENT METHODS

We accept payments through the following channels:
• Bank transfer to our designated business account
• Credit or debit card payments processed securely through our payment gateway
• Online payment platforms (if applicable, such as PayPal or Stripe)

All payments must be made in the agreed currency stated on your invoice. Clients are responsible for covering any transaction fees or currency conversion charges applied by banks or payment providers.

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INVOICING

Upon confirmation of your project, Timeless Digital Agency™ will issue a formal invoice detailing the agreed services, timelines, and total fees payable.

All invoices are payable immediately upon receipt. Work will not begin until payment is cleared.

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LATE PAYMENT POLICY

Since projects are advance-paid, late payment typically applies only to recurring retainers or ongoing service agreements. In such cases:
• Payments not received within 7 calendar days of the due date may result in suspension of services until outstanding balances are cleared.
• A late fee of 2 percent per week may be applied to overdue amounts.
• If payment is not made within 30 days, Timeless Digital Agency™ reserves the right to terminate the agreement and pursue legal or collection remedies.

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RECURRING AND RETAINER AGREEMENTS

For monthly retainers or subscription-based services such as SEO, content management, or social media campaigns:
• Fees are billed in advance on a monthly, quarterly, or annual basis as agreed.
• Non-payment by the due date will result in automatic suspension of services.
• No refunds are offered for unused portions of prepaid periods.

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REFUNDS AND CANCELLATIONS

• All payments made to Timeless Digital Agency™ are non-refundable once work has started.
• If a client requests cancellation before work begins, only 80 percent of the payment may be refunded to cover administrative and planning costs.
• Design, consulting, and digital strategy orders are non-refundable under all circumstances once delivered.

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SCOPE CHANGES AND ADDITIONAL CHARGES

Our fees are based on the scope of work agreed at the start of the project. If you request additional features, campaigns, or services outside the original agreement, these will be treated as a new order and billed separately.

Before implementing any changes, we will provide you with a revised proposal and cost breakdown for approval.

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TAXES

All fees are exclusive of applicable taxes unless stated otherwise. Clients are responsible for paying any local, state, VAT, or sales taxes required under applicable laws.

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PAYMENT SECURITY

For your security, all credit and debit card transactions are processed through PCI-DSS compliant payment providers. Timeless Digital Agency™ does not store sensitive payment details on our servers.

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