PRIVACY POLICY

PRIVACY POLICY

At Timeless Digital Agency™, we value your privacy and are committed to protecting the information you share with us. If you opt in to receive updates, newsletters, or messages as part of our email or SMS campaigns, we will not sell or share your opt-in details with any third party for purposes unrelated to delivering those services. However, we may share your personal data including your opt-in status with trusted partners who assist us in providing digital communication services. These may include platform providers, network operators, and vendors who help deliver messages on our behalf.

We never share message originator opt-in data or consent information with any third parties outside the scope of providing our communication services.

By using the Timeless Digital Agency™ website, you agree to this Privacy Policy. Protecting the privacy of our clients and visitors is a top priority for us. Any personal information we collect is used exclusively to provide digital marketing, consulting, and creative services. This information is not shared with unauthorized third parties.

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LEGAL AGE FOR WEBSITE USAGE

The Timeless Digital Agency™ website is intended for use by adults only. We do not knowingly collect personal information from individuals under the age of 16.

By using this website, you confirm that you are above the legal age required to request services, submit personal data, or enter into agreements with us. If you believe we may have collected personal information from a child under 16, please contact us immediately so we can remove that data from our systems.

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PERSONAL DATA COLLECTION

When you interact with the Timeless Digital Agency™ website or engage our services, we may collect different types of personal data to process your requests, fulfill contracts, and improve our offerings. This may include:

1. Contact Information
   Your name, company name, job title, email address, phone number, and other details provided when filling forms or requesting proposals.
2. Service and Project Details
   Information related to your business goals, campaign preferences, website details, branding requirements, or digital platforms necessary to deliver our services.
3. Account Information
   Login credentials, user IDs, and passwords if we provide you with a client portal or project management access.
4. Financial Information
   Billing details including payment method, credit or debit account information, or other payment system details necessary to complete transactions.
5. Technical and Device Information
   Device identifiers, IP addresses, browser type and settings, geolocation data, website usage data, and email interaction data.
6. User History and Preferences
   Service history, communications with our team, preferences for marketing communications, and records of your interactions with us.

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WHY AND HOW WE USE YOUR DATA

Timeless Digital Agency™ collects and processes personal data only for lawful purposes. The ways we may use your information include:

1. Managing Client Accounts
   We use your data to create, maintain, and manage your account, fulfill our contractual obligations, and ensure access to our services.
2. Providing Digital Services
   Your data helps us deliver marketing, design, and consulting services, including campaign management, analytics, and reporting.
3. Processing Payments
   We use your financial details to verify transactions, issue invoices, and collect payment for our services.
4. Keeping You Informed
   We may use your data to send you information about new services, case studies, events, or updates relevant to your business, where permitted by law.
5. Improving Our Services
   Your data may be used to analyze trends, monitor website traffic, and improve our digital solutions.
6. Ensuring Security and Preventing Fraud
   We process your information to monitor accounts, prevent unauthorized access, investigate fraud, and enforce our policies.

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TO WHOM WE MAY SHARE YOUR PERSONAL DATA

To deliver the purposes described in this Privacy Policy, Timeless Digital Agency™ may share your personal information with trusted third parties including:

• Service providers who support us in delivering marketing, creative, or technical solutions
• Payment processors who securely handle financial transactions
• Business partners or subcontractors involved in completing your project
• Professional advisors including auditors, accountants, or legal consultants
• Third-party advertising or analytics platforms used to manage campaigns
• Law enforcement, regulators, or authorities when legally required

We share your data only when it is necessary, lawful, and relevant to the services we provide.

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THIRD-PARTY PLATFORM DATA

As part of delivering our digital services, Timeless Digital Agency™ may access or process your data through third-party platforms including but not limited to Meta Ads Manager, Google Ads, LinkedIn Ads, TikTok Ads, analytics platforms, CRM tools, web hosting providers, and email marketing platforms.

When you grant us access to these platforms, you authorize us to use your data solely for the purpose of campaign setup, optimization, reporting, and management. We do not use or disclose your platform data for any purpose other than fulfilling the services agreed with you.

Each platform maintains its own privacy policies, and we encourage you to review them. Timeless Digital Agency™ is not responsible for how these third-party platforms handle your data but will always act in accordance with their terms, policies, and applicable laws.

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DURATION OF KEEPING YOUR PERSONAL DATA

Timeless Digital Agency™ will retain your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it will be securely deleted or anonymized.

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COOKIES POLICY

Like many websites, Timeless Digital Agency™ uses cookies to enhance user experience. Cookies are small files stored on your device that record details about your visit.

We use the following types of cookies:

1. Analytics Cookies
   To monitor website traffic, user behavior, time spent on pages, and performance insights that help us improve our services.
2. Functional Cookies
   To remember login details, language preferences, and improve your browsing experience. Some cookies are essential for the website to function properly.

You can disable cookies in your browser settings, but doing so may affect website functionality.

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YOUR RIGHTS

Depending on your jurisdiction, you may have certain rights regarding your personal data. With Timeless Digital Agency™, these rights may include:

• Accessing the personal data we hold about you
• Understanding how your information is collected and used
• Correcting inaccuracies in your data
• Requesting deletion of your personal data
• Restricting or objecting to certain data processing activities
• Requesting data portability to another provider
• Withdrawing consent at any time
• Filing a complaint with a supervisory authority if your rights are violated
• Ensuring you are not discriminated against for exercising your rights

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EXERCISE YOUR RIGHTS

If you wish to exercise any rights under this Privacy Policy, please contact us using the details in the Contact section of our website. We may need to verify your identity before processing requests for security reasons.

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SECURITY OF PERSONAL DATA

At Timeless Digital Agency™, we take appropriate technical and organizational measures to safeguard your information against unauthorized access, misuse, or loss. These measures may include encryption, firewalls, and secure servers.

We do not store full credit card or bank details on our servers. Payments are processed by PCI-DSS compliant providers such as Visa, MasterCard, American Express, and other secure payment gateways.

While we follow industry standards, no system can be guaranteed 100 percent secure. You are responsible for keeping your credentials confidential and protecting your devices against unauthorized use.

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INTERNATIONAL DATA TRANSFERS

Your personal data may be processed in countries outside of your residence where local laws may not provide the same level of protection. Where necessary, we use contractual safeguards and data protection clauses approved by regulatory bodies to ensure your data is adequately protected.

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CHANGES TO THIS PRIVACY POLICY

Timeless Digital Agency™ may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Updates will take effect immediately upon posting on this website. We encourage you to review this page periodically.

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NOTE

We do not share mobile numbers, email opt-in data, or consent information with third parties for marketing purposes unrelated to our services.